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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Makemytrip.com should become ruinmytrip.com
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Dec 03, 2012 02:51 PM 1380 Views

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MakeMyTrip Care Cares

MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction

I created an account on mouthshut solely to write a review on make my trip- Coz it was the WORST EXPERIENCE EVER IN MY LIFE! We booked a golden triangle trip through make my trip. We were contemplating between Thomas cook and Make my trip and one more agency(don't remember the name). Since we were told that there isn't much difference in the overall popularity among these three, we decided to go with the cheaper one. I still don't want to remember the places where they put us in. In Delhi, they placed us in Hotel Grace. On the first day itself, they gave us towels which were unwashed. Reason- the laundry guy dint come for the past few days. The toilets were literally brown/grey in color.


The beds were unclean, the food was soooo expensive and the water tasted bad. We just  hoped that we could get out of that hotel as early as possible. The second hotel that we spent our night was in Agra. It was the better among the three and it looked descent from outside but the food was terrible and when we opened the toilet in our room, the urine smell was so strong that we had to call the lobby to get it cleaned again. Even after cleaning, the smell was still there but I guess, had reduced a little bit so that we could at least get in. The third hotel was in Jaipur. Our driver was pretty knowledgeable about the three cities but even  he was saying that he hasn't even heard about this street where the third hotel was.


Finally we reached the hotel. Trust me guys.... Even in our college days we used to go for much better hotels than these. Now that we went on this tour with our family, there was hardly any space left in our rooms after placing our two luggage. The only good thing that happened through this agency was the driver that we got.. He was a smart chap. I guess if he wasn't there, we wouldn't even have found the hotel. I don't know if all agencies are like this but would never ever ever ever go through make my trip. I had gone through some bad reviews before the trip but then thought that it would be like this for all agencies.


Many people will write good  things n some people, bad stuff. I guess I was wrong! With my experience, I would strongly recommend that you try some other agency or even booking on your own as that comes out to be the cheapest and it is definitely not as difficult as we think it is. I will pass on my message to as many of my friends as possible coz I dont want anyone- anyone for that matter- to go through this experience again- Make my trip should never repeat this experience with ANYBODY ELSE!


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Brand Response

Dear Taana,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know for further action.
Warm regards
Team-MakeMyTrip Care

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By: MakeMyTrip | Oct 10, 2013  03:35 PM Comments 0

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