I have come across mixed reviews about MMT. My experience with MMT....read on...
THE TRIP:
I and my family were planning to go for a holiday to Maldives.We had visited several websites with lucrative offers, we ended up settling with MMT Maldives 3N 4D package.My great husband booked these tickets from the Ahmedabad office( I had a tiff with him as to why he didn't book the package from the Mumbai office...hushhhhhh.husbands I tell you....that's another story altogether!!)
I had my set of differences with Chandni (she was the Senior Sales Executive who had been co-ordinating with me and my husband) regarding payment.But in the end it was all sorted and upon my continuous request, she even gave me United Colors of Benetton vouchers worth Rs 2000 absolutely free.....I was happy. We all were.
We had booked this trip well in advance( as good as 3 months). We were all geared up to fly on 22nd October 2012 early morning flight 02 50am.We waited anxiously.Finally, the D day came.
My husband and I kept reminding each other to remove the ticket printout but we both were busy and didn't remove it till the end.
ALL WAS WELL-UNTIL DISASTER STRUCK
On 22rd October 2012, I did all my packing and FINALLY removed the ticket print out.What do I see?
To my shock, horror, disappointment blah blah whatever you may call it....I realized my flight was scheduled on 22rd October early morning at 02 50am;which means we were suppose to be reaching the airport on 21st OCTOBER NIGHT.WE MESSED UP.BIG TIME.What do we do? I was stunned .How can we be so careless:(
MISERY AT ITS BEST
I immediately called up Chandni and informed her about the whole story and how we missed our flight.She was also shocked.More than me!
We called up Sri Lankan Airlines both corporate office and airport number. Since it was a Sunday, corporate office was shut and the airport counter number was ringing.Chandni spoke to her Senior Sales Exec Mr. Bhavin and informed me that all we need to do is go to the Mumbai airport Srilankan airlines counter and tell him we missed the flight.They will charge us a penalty and airfare difference which will be around 5k to 6k p.p. and then we can take the next flight for the same time.But to our dismay we learned that my father in law and mother in law's tickets were useless as it was non refundable.
So baschandru021y we were suppose to buy new ticket (round trip) for my in laws and for me and my husband we had to pay the the fare difference and airway penalty.We were not all OK with it;but since we had already made up our mind to go...we decided to pay up for it.
We, had to pay approx. 50k gross.We were upset with our foolishness and were also upset with Bhavin and Chandni since they didn't inform us at the time of booking that my in laws ticket is non refundable.
I and my husband rushed to the Mumbai airport, we had decided to buy new tickets for my in laws pay up for our fare difference and take the same flight but for the 23rd October.
We frantchandru021y began searching for the Srilankan airlines counter at the airport and realized that :THERE IS NO SRI LANKAN AIRLINES COUNTER AT THE MUMBAI AIRPORT!!!
Now what do we do???How do we buy tickets.....we returned home and called up Bhavin and asked for his help.It was Navratri time.We made numerous phone calls to Chandni and Bhavin.Not even once they hesitated in receiving our calls. He advised us to buy new all 4 tickets for round trip because:
1.We had to buy our inlaws tickets any which ways since they were non refundable and non changeable.
2.Since the BLOODY AIRLINE COUNTER didn't exist how do we change or pay for our ticket change..
MMT TO THE RESCUE:
Bhavin told us that if we buy all four new tickets then he can try for the maximum refund...for all four tickets....We were so confused and disappointed , we decided to go with the flow and purchased new tickets from Akbar travels ( Bhavin told us that he can book it for us but since we thought it was just another money making gimmick, we didn't book it through MMT)
We bought the tickets for an exorbitant amount of 1, 34, 000/- (Ouch) and finally flew to Maldives.
MALDIVES FINALLY:
We reached Maldives.We forgot everything.All the troubles, issues, frustration, anger were swayed away.
My experience from here on....grab a tub of pop corn and read on:)
Adaaran Rannalhi Hotel- Beauty personified.I have never seen a resort so beautiful ever.
Interiors: Typical beach huts.A complete beach feel.Lovely and spacious rooms.Each beach bungalow room and water bungalow room had a theme.Cleanliness was a very important protocol.Rooms were spick and span.
Food: Yummy. Multi -cuisine buffet.grilled chicken was to die for! They assign a table to you.You don't have to run around with your plate and catch one.I was impressed on this one actually.
Beach Activities: Snorkeling equipments, glass bottom boat ride, etc a paradise for any beach lover.
Ambiance:Romantic.You will not hear "chaw-chaw" .Its bliss.
Staff: Friendly and courteous.
Overall experience: Fun-tastic.
Thank you MMT:
We had the time of our lives there. MMT did full justice in giving us the top -of- the- line hotel and an excellent package.
When we came back, Mr. Bhavin gave us a refund of approx 73k....(which was nearly the ticket amount ) .Honestly We didn't expect it...since he gave us refund for all 4 tickets including my in laws ticket.(which was non refundable.)
It was celebration time....we lost on our one day hotel booking.We had lost all hopes of recovering any money back- but we did recovered.Quite a bit.
We have now booked another trip via MMT to Bali, Indonesia and looking forward for it .We have not approached the Mumbai Office.We have decided to stick to Chandni.
We thank them for the refund and going that extra mile to help us.
.
Cheers to MMT ....as far as Sri Lankan airlines is concerned....F%*#$ you.
LESSON WE LEARNED:
PLEASE REMOVE YOUR TICKETS IN ADVANCE .MUCH MUCH IN ADVANCE.
This whole goof up was completely our fault. MMT had no role in this.They could have straight away told us you manage and we would have lost on our trip.But, yet Chandni and Bhavin went out of their way to get us our refund back.thanks guys.For all those people out there, S*#@ HAPPENS.
FINAL VERDICT:
We all fight...we have our own set of differences .Sometimes we decide not to speak to them ever again.We don't give chance to people.We should....you may be surprised what people can do when we given them a second chance.Once we argue or fight , both the individuals come to know what either of them like and dislike..both the individuals know what is the trigger point in the opposite individual...I feel its better to deal with old enemies rather than building new ones...Isn't it?
Thanks MouthShut_Official.Thanks MMT. Have a great day!!
