Jun 20, 2016 02:18 PM
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MakeMyTrip Care Cares
MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction
I had booked a 5 star hotel in Nashik and due to some personal reasons had to cancel the booking way before the check in date, only 75% amount was refunded into my credit card and balance 25% got refunded into a " wallet "account created by MMT, when I inquired why this was done they said its a company rule that we refund 75% into customer account and balance 25% into your wallet which you can use whenever you want
When I did try to use that amount I was informed online that only 25% of that amount can be used, which meant that I would need to make 4 more bookings through MMT to utilise my own funds which were in the initial supposed to be credited back into my credit card. This also meant to utilise this amount I would have to use there service even if there rates are higher than the remaining online sites and pay them service charges for each transaction, since I was not travelling I did not use the wallet account even once and now the amount has vanished from the account, I called up the MMT personel which by the way is VERY VERY DIFFICULT to get through incase you want to cancel and take refund, try it you will realise how frustrating it is to get anyone on the phone once you punch in the keys for refund or cancellation, anyways they very calmly informed that WALLET money becomes zero if not utilised within a specific period of time( im guessing 3 months) which means 25% MMT has sifened off by putting in dumb rules which they know cannot be accomplished
