Feb 01, 2010 10:43 PM
1805 Views
(Updated Feb 07, 2010 01:03 PM)
I would like to change my review from dissatisfied to satisfied. The make my trip payment page had debited the ticket charges from my bank account but had not issued me a ticket due to a glitch in the software. I am happy to report that the charges have been reversed and I have got the full refund within 5 working days.
I will not be using makemytrip to book future tickets since they seem to have a software problem. Have found another travel website. Makemytrip has a good business model and it has worked for me for the past 3 years. Only in the past month have I faced this problem. But then as they say, once bitten twice shy. The organisers at makemytrip could have tried to win back my business by offering me free tickets or discounts.
Sadly, their customer service department lacks the training and skills on how to win back lost customers.
