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17%
1.10 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Plz dont ever book through makemytrip.com
Oct 29, 2012 02:38 PM 1168 Views

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I made a booking for Coorg in hotel green haven during the dussera holidays as there were very few hotels left I went with hotel green haven through makemytrip.com. When I reached there and asked for the room the hotel guyz said my room was cancelled as there was overbooking, but this was not communicated to me in any ways. At 8 pm with no rooms left in the entire city we were not provided with a room.


When I called these makemytrip.com guyz they gave all the lame excuses and in the end I found my own lodging(worst though), and I also cancelled the booking, but they took 20% as cancellation fee (for what ???) as if I cancelled the room on purpose. More than money its the pressure you take up on that night standing in an alien place, with no one to help sent out of the hotel.


No more makemytrip.com please...


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Brand Response

Dear alexander30jan,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know for further action.
Warm regards
Team-MakeMyTrip Care

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By: MakeMyTrip | Oct 11, 2013  06:32 PM Comments 0

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