Oct 28, 2014 12:12 PM
3809 Views
(Updated Oct 28, 2014 12:18 PM)
I recently booked tickets from Pune to Chennai, the fare summary as well as travel summary in the search never showed anything about the flight being non refundable. To my surprise I booked a ticket for AM thinking that its PM, now the website does not let me cancel the tickets because the fare is non refundable.
Attached is the screen shot of their search page clearly indicating no mention of the fare being refundable. My question is if we are supposed to look at these things in each page, shouldnt the search itself show that the flight is not cancellable, I've just lost about 15k because their website is poorly designed and not user friendly.
I seriously wish our legal system would accept such cases, I'd definitely like to sue the website for information withholding. Any email to their customer service takes more than 24 hours to respond, they almost never answer all queries as well. I generally prefer booking tickets from the flight website itself but I was moron enough to try this site this time.
PS the incident id is -
Incident ID: [141023-033177]
