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Unprofessional cancelation of hotel by MakeMytrip. Review on Makemytrip

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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milkar

Mumbai India

2 Reviews

Unprofessional cancelation of hotel by MakeMytrip

Mar 19, 2016 12:16 AM 7473 Views

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Dear MD of Makemytrip.com

I had booked a hotel in Mahableshwar through Makemytrip.com on Sunday 13/3/2016 for 25/3/2016 - 27/3/2016.

I had paid the full amount through Credit-Card & I have received a confirmation at the same time.

5 Days later on Friday at 10:12 pm, I receive a letter saying the hotel is not booked as it is full. If teh booking wa snot available, it shoudl have been informed within d day. This was not done.

This is totally unprofessional from MakeMytrip & action needs to be taken agaianst such companies.

I would not suggest anybody to book tickets or hotels through through makemytrip.com

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Brand Response

Dear Customer,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:

Booking ID or

Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care