Name: Refunds- Beware!
Item: Makemytrip
Rating: 1
Author: a Mouthshut User

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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mmohanan

Chennai India

8 Reviews

7 Followers

Refunds- Beware!

Feb 07, 2017 12:06 PM 2156 Views

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MakeMyTrip Care Cares

MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction

I booked an international air ticket through Make my trip on 24th jan 2017. The payment went through but the booking failed due to an error on the airline's site. I spent about 4 hrs on the phone with customer service and the problem wasn't resolved. The amount charged was routed to my wallet and I was assured that it would be refunded to my card. Till date(7th Feb 2017) I haven't received the amount to my card and it is still lying in the wallet. There is a withdraw button in the wallet which returns an error. many calls and emails haven't resolved the situation as yet. Make My Trip asks for more information on the transaction every time I speak to them but nobody there wants to do anything about it. I guess they will keep the money till I book my next ticket. BEWARE!

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Brand Response

Dear mmohanan,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.
We have reason to believe your concern has been resolved as this concern of yours appears to be more than 8 months old. If just in case your issue still stands unresolved then, please revert us back with your booking details (Booking Id, E-mail id or mobile number entered at the time of booking).
We have taken cognizance of your comments and the spirit in which you have shared your feedback.
Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.
Assuring you best of our services.
Team-MakeMyTrip Care