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17%
1.09 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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FRAUD: NO REFUND MECHANISM FOR ANY CANCELLATION
Sep 03, 2010 11:38 AM 1934 Views

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I have done atleast 8 bookings through makemytrip - for hotel, flight and rail - what I realize now is that the Process does not end after we make bookings! the REAL PAIN starts in case of any cancellation


Few cases I have undergone:1) Rail booking which I cancelled - refund amount (~ Rs 1200): It;s more than a month now, I am still following up with the makemytrip support : NO REFUND received till date2) Hotel cancellation: Close to 25 days now - NO REFUND received till date


From these 2 transactions I realize that if we do not follow up - they just SWINDLE the Refund. I am sure that people with busy lifestyle - this just falls through the cracks and we do not notice that the refund is not done.


I frankly suggest that people be very aware and careful on any refunds related to bookings done on makemytrip


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Brand Response

Dear satish_nm,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know for further action.
Warm regards
Team-MakeMyTrip Care

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By: MakeMyTrip | Oct 09, 2013  04:40 PM Comments 0

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