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2.83 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Careful while using payback points@makemytrip
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jan 08, 2014 07:12 PM 38763 Views

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MakeMyTrip Care Cares

MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction

I was trying to book domestic flight on makemytrip. They have an option to redeem payback points under'Discount & Loyalty points' section after you select the flight schedule but before you decide or buy tickets. If you use payback number, whether you buy tickets or not your points gets redeemed automatically! Now you have no other way but end up buying tickets only at makemytrip and that too the discount coupon applies only to domestic tickets. Now, the condition of using coupon:




  1. One e-coupon is valid only against a single purchase/transaction of domestic flight ticket at MakeMyTrip.com.




  2. E-coupon code is not refundable, exchangeable, transferable or redeemable for cash. No extension of validity will be allowed.






So, in essence if you by mistake use payback number, whether you buy the tickets or not, they will take your redeemed points and keep it with them. They won't inform you on this any where while booking tickets.


Its complete cheating on their part.


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Brand Response

Dear Krishnabn,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.

Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:


Booking ID or

Email address used at the time of booking



We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,

Team-MakeMyTrip Care

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By: MakeMyTrip | Jan 14, 2014  11:21 AM Comments 4

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