Feb 19, 2013 06:42 PM
1574 Views
I had a pathetic experience with MakeMyTrip.com when I booked by HoneyMoon trip through them. It was my very first booking made with MMT and I vow not to repeat the same mistake ever again. I am so upset also because it was my HM trip and when I was supposed to have a blissful and happy time with my wife, I was chasing them for my hotel booking.
I booked a trip to Kerala through MMT. My Booking ID was IN1212B21355. It was a trip of 6nights/7days spanning four towns Munnar, Thekkady, Allepy and Kovalam. I gave them all my requirements, with hotel names and all other details. All the bookings were made and booking vouchers were issued. I was happy to have everything in place before my journey. But one day before the trip I received a call from MMT that the hotel at Kovalam is not confirmed and I need to agree on another hotel suggested by them (this hotel was very far from the beach). I was surprised to hear this as I had a valid booking voucher from the hotel and there was no reason specified why the booking got cancelled. I had chosen this hotel after thorough research and by investing considerable amount of time, so I was not ready to accept the new hotel. When I checked with the hotel, they said that there was no booking made in my name. This was a big surprise for me as MMT had issued booking voucher for the same without even making a booking !!!
I got two such calls from MMT asking me to accept the new hotel which was not at all what I wanted to have. I did not agree and asked them to look for a hotel closer to the sea shore. But then they stopped calling me and my trip started. When the date started closing by, I got worried and started calling them to check the status. Earlier when I had made the booking I was told by their manager Rishi Sharma (rishi.sharma@MakeMyTrip.com) to give him a call in case I need any help. So I started calling him, and then I came to know that all the sweet talk was only before making the booking. I have never met such a big crook in any service providing organization till date. After making some false promises like he is looking into my case and this problem would be resolved within an hour, he stopped taking my calls. Many times he promised to fix the issue in an hour, but never bothered to call me back after an hour and never told me the status. I had to call him every time again to hear the same excuse that his team is working on it and it will be fixed soon. I was so aghast to hear the same excuse again and again. Mind you that it was during my honey moon, when I was supposed to be with my wife, physchandru021y as well as mentally. And there I was chasing a cheater who had taken my money long back but was not booking a hotel for me. I was not able to understand how come booking another hotel was such a big issue for him. Meanwhile I got to talk to another guy Mayank Verma and he too turned out to be similar cheat. I made at least 100 calls to MMT but to no avail. Since I was about to reach kovalam the next dayt, I made up my mind to book a hotel by myself.
Luckily I got to talk to someone named Anand. He asked me not to chase these people and gave me other contact numbers. I talked to few more people and after a follow up of one day, when I was about on the way to Kovalam, I got a confirmation on another hotel booking which was in poovar (not in kovalam). And I had to agree to whatever they were providing me, leaving a bad taste in my mouth.
That is not all. There were many more things promised to me as part of Honeymoon trip such as Flower Bed, Cake on Arrival etc. These were never provided to me and I could not ask as I was fighting for the most basic need – a hotel room – at that time.
Now I want to ask MMT these questions:
How can you issue a booking voucher without even making a booking?
How can you promise so many things and provide nothing leaving the customer to chase for everything?
How do you plan to compensate me since my Honey moon was completely spoiled because of your pathetic service?
4. Once you have taken the money from a customer, isn't it your duty to make sure that he gets what's worth the money he has paid for? Why should the customer chase you for a hotel room? You should take all the pains for booking the hotel and informing him rather than leaving him in lurch.
- Last but most important. How can you have managers like Rishi Sharma who is not only indifferent to the customer’s needs but is also outright rude and a big liar with each and every promise he makes. If I vow not to deal with MMT again it will be mainly because you have people like Rishi Sharma. What action are you going to take against Rishi Sharma?
I am planning to go to the consumer court with all these details unless I receive a satisfactory answer from MMT on all the questions I have raised above.
