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Forget About After Sale Service And Refund Process. Review on Makemytrip

Name: Forget About After Sale Service And Refund Process
Item: Makemytrip
Rating: 1
Author: a Mouthshut User

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39%

2.83

42,756 Votes

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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boyoboy18

Bangalore India

4 Reviews

1 Follower

Forget About After Sale Service And Refund Process

May 09, 2014 07:44 PM 2932 Views

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MakeMyTrip Care Cares

MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction

I made a mistake by booking N1403B6S048247 package for Singapore through MMT. Airport transfer was not provided for which they have charged me 2000/-.

I started complaining about it the moment my trip started. However, nobody bothered to reply to the same. Now, even after 10 days nobody is responding (I have already escalated my complaint to third level).

Whenever I tried to call the helpline I am put on hold for hours and the call is transferred from one department to another and finally it gets disconnected.

I have spent more than 2000 on calls to get this refund. Its bullsh*t.

Responsible Agent - Gaurav Saxena. Never book through MMT.

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Brand Response

Dear Boyoboy18,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Regards,

Team-MakeMyTrip Care