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17%
1.09 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Case of wrong info on flights & tickets
Oct 21, 2014 06:22 PM 1913 Views (via Mobile)
(Updated Oct 21, 2014 06:22 PM)

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I had a confirm booking from Udaipur to Mumbai for my vacation plan in December in jet airways which I booked the multi city tour via MMT. Udaipur to Mumbai was my last leg of travel plan& I got a mail frm MMT stating that there has been cancellation from the airlines side& I can re-book my tckt on https://makemytrip.com .bcos anyhow I need to join bck my work as per the plan& bcos I believed the mail frm MMT I promptly went ahead& booked a very costly ticket on another flight.In the meanwhile, my husband went on Jet airways site& checked that our flights were not cancelled& our tickets show a "confirmed" status.we then called jet guys& we got to knw that they hv just rescheduled us on a 5 min earlier flight without any extra charges.so now I have two tckts from Udaipur to Bombay travelling on same day with MMT.


Till date MMT guys have not reverted me back on my mail which I sent them after several attempts to get in touch with their customer support desk.they don't have a LIVE person at their customer support desk bt jst the automated machines. I hv no way to contact them.& in this week itself MMT guys repeated exactly the same scene on our another booking to Delhi.


now we clearly feel that this is some kind of false/fraud racket with make my trip where they leave us with no option bt to make another duplicate booking& we end up with 2 tckts. I am never gonna travel on MMT & will make sure that people in my circle know about their forgery soon.I came to this review site after my several attempts to get in touch with MMT guys. Pls be careful& don't rely them for ur air bookings for sure.& if at all u do then be sure to cross check with airline guys when they send u a mail stating falsely that ur flight has been cancelled bcos this is how they juice out duplicate cost from one passenger.if any of u knw how to contact them then pls provide me a no. where I can speak to a LIVE person.


Thanks!


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Brand Response

Dear Customer,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:


Booking ID or


Email address used at the time of booking




We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care

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By: MakeMyTrip | Oct 22, 2014  06:31 PM Comments 1

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