Aug 26, 2016 02:45 PM
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MakeMyTrip Care Cares
MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction
I was planning to go to Dubai on Visit for a month and I was trying to book my ticket online. I saw some good offers on MakeMyTrip.com, so I went ahead to book my ticket. I was forced to book return tickets as well, as it was under a tourist visa. I booked a 2 way ticket and got a confirmation mail and a E-ticket copy. I was very excited to go to Dubai. On the day of my journey, I went to the airport and showed them my e-ticket copy. They told me that I can't board the plane, as their is no "Ok to board" message tagged to the ticket. I called the customer care immediately and they told me that it was not updated due to some technical glitch and by the time they rectified it, I had missed my flight and both of my tickets were non-refundable.
