MakeMyTrip - Cheated around 73000 INR /134638 JPY. Review on Makemytrip

Hi All & C.E.O of Make MY Trip.

I am Ventapathy from Tokyo, Japan. Here is my second worst encounter with Make my trip. I am using makemy trip since 2010 . Since 2013 I believe I am making almost 1.5 to 2 Lakhs INR Transactions with Make my trip. May be its time to change.  Dear reviewers suggest me some alternatives.

Below is the story

1,  on 16-NOV-2015 I booked flight from TRZ-TOKYO for 2 Adults & 1 Infant through makemytrip.com. At the time of credit card payment through website(Around 57900 INR )some error occurred and I received message that payment is not processed. 2,  Again I tried with partial payment(12200 INR). same error occurred and received message that payment is not processed.

Note: ==No booking ID == was received for above two transactions.

I checked my card statement on the same day. nothing was deducted.

3, Later I tried booking on 20-NOV-2015. Again same error occurred in makemytrip.com during payment. Immediately I received call from India Agent. They made booking for me in phone and asked me to pay through website. I made the payment 876 USD  for booking IN1511B6S189720 .

I checked my card statement on 20-NOV-2015.I surprised to see that, first two transaction(on 16-NOV-2015) which was ended up in error was also deducted from my card. that is 134638 JPY / around 73000 INR  without any Booking reference.

16-NOV-2015 112031 JPY  - NO BOOKING REFERENCE

16-NOV-2015 22607 JPY  - NO BOOKING REFERENCE

• without any purchase made, above mentioned money is taken.

20-NOV-2015 876 USD IN1511B6S189720 - No problem in this as Have purchased my Ticket.

I opened a complaint in Reference ID: 151120-021649 .I was asked to send my credit card statement. I sent it. I called them many times for follow up. Every time I called, customer service informs me that "please wait for 24hrs and this issue is forwarded to concerned department".  Already done 1 escalation But they are not serious about my complaint.

I am losing my hope on makemytrip.com.

Dear reviewers,

Kindly help me getting my money back .

Thanks and Regards,

Venkat