Oct 21, 2010 03:20 AM
3216 Views
FOR ALL THAT ARE READING, AND FORWARD THIS TO ALL YOUR FAMILY AND FRIENDS. MAKE MY TRIP IS A TOTAL AND COMPLETE FRAUD.
My entire family and I (48 members) are going to India this December for a large wedding. We made our arrangements in July of this year since Dec is peak traveleing season. Most of us used a local travel agent as we have in the past and made our booking. My daughter was traveling from another state so I went to makemytrip.com THAT IS THE BIGGEST MISTAKE.
We booked a flight with Saudi Arabian airlines for a total fare of $1423.00. A couple of months later, my daughter went to the airline website to check on seat arrangements only to find out the flights had been canceled. Immediately, (Sept 20, 2010) we called make my trip and that is when the downhill spiral began.
Between Sept 30, 2010 and today Oct 20, 2010, we have made 14 calls to make my trip and have gotten nothing but incredible run around and lies. Every time they tell us they will call us back in 24-48 hours and never once have I received a call. When you ask for a supervisor, the excuses range from there are no supervisors on staff (what am I stupid), or they are on break or can I call back in 5 min, 2 hours, 3 hours. I do call back just to be told that they are not available.
On the two rare occassions, I spoke to a supevisor (so they say) named Bhupinder that assured me a return call within 24 hours, 72 hours pass and no call so I called back. I tried again for a supervisor and was given same set of excuses, but this time, I said I would hold the line for however long it too, and magically the supervisor came on the phone 10 minutes later (Vharam), who now promised me a call back within 30 minutes. Folks, its been three days and still no call back.
I told makemytrip that they failed to notify us that the flight had been canceled, When we spoke to Saudi Airlines they told us that they informed Makemytrip at the beginning of September. Makemy trip states there were going to call but we beat them to it. I find it hard to believe. I have spoken to other travel agents since then and they are informed immediately of flight changes and they inform their clients right away.
Finally today, Makemytrip says they cannot find me any other replacement flight. This I am not surrpised about, that is why I booked in July to begin with. They told me they would now refund the fare after 20 days!!!
Our trip is less than two months away and I can't get a booking anymore for my daughter and her roommate, and if I can, the fare is $2500 not the $1423 that I paid for planning ahead. Makemytrip does not stand by its own terms and agreements and also are liars (proven by feedback I received from Saudi Airlines). The customer is the worst I have ever experienced in my life.
This is not a theat, Make my trip has messed with the wrong person. I will report them to the better business bureau, take out a full page ad in the Indian newspaper and file a complaint with the NY attorney general's office. They cannot treat people like this and get away with it.
DO NOT USE THIS SERVICE, YOU WILL BE SORRY IF YOU DO. THERE ARE SO MANY OTHER SITES, DO YOU HOMEWORK AND READ THE REVIEWS BEFORE HAND. IF SOMEONE OUT THERE HAS DEEP KALRA'S EMAIL PLEASE PROVIDE IT AND ALSO IF YOU HAVE REPORTED THIS COMPANY TO ANY OTHER AGENCY I WOULD LIKE TO KNOW. THANKS.
