Feb 24, 2015 01:02 AM
2345 Views
Don't go by the catchy Ads- They really are "Miseries Unlimited". A company that runs their entire business online, does not care to respond online.
Their customer care/ grievance redressal mechanism is an eye wash and they are using the cover of virtual space pretty well to suit their malafide intents. For an online business, nothing can be more criminal than that.
I had booked a return ticket for four in Indigo(BLR-CCU-BLR) at MakeMyTrip.com(PNR: JC582X). I tried to cancel one-way tickets for two of the four(CCU-BLR) over phone 24 hrs. before the travel date in Dec last. I was asked to use Online Cancellation as phone service was supposedly experiencing problems. I cancelled the same online under guidance of MMT Customer Care.
I got a confirmation by SMS and a new ticket for the remaining two travellers were re-issued(See attachment). But money was NOT refunded later. MMT Customer Care said the airline refused to refund. I contacted Indigo. They went on record saying "No Such Cancellations Request was made by Makemytrip"(See Attached Mail). I tried to contact and exhausted all the available options(in a 4-Tier Grievance Redressal Procedure right upto the "Management"), but did NOT get a single reply from MakeMyTrip! They have cheated me, crudely misguided me and have seriously breached all measures of ethical service.
The most dangerous part here is not really the cheating, but the sheer negligence of the customer's grievance right up to the management level(See attached file)l! They are not only cheats but also dangerous in their unethical practices. I had used their services several times before but I only got to know their fraud business practices with an eye-wash of a Customer Care only when I had to make an exception(cancellation in this case).
Avoid MakeMyTrip, if you have even the minutest of chances of ever going to be stuck in an aberration. MakeMyTrip is fraud and a deliberately deaf fraud at that.
