Mr. Deep Kalra, You need to read this review completely.
Do me a favor guys - email this review to every friend of yours in United States and other places and let them also know what a disgraceful company MMT is and warn them NEVER EVER to book their tickets from this company.
Note: Everything in italics is an actual talk between and agents of MakeMyTrip (referred to now as MMT). Some Names (the first one only) have been changed to maintain confidentiality between me and the good people.
Me: Hi, I did like to book a ticket to India in another fifteen days, say around 20th...
Preeti (Name Changed): Of course, we will be able to help you out in this regard... may I know where you would want to travel
Me: I did want to go from BWI to Bangalore..
Preeti (After some searching for fares...): I can at best get you on 23rd, via Air India through Paris to Bangalore...
Me: How much is the deal?
Preeti: Around 1600$ sir
Me: Well, thats pretty steep, don't u have anything else?
Preeti: Lemme check...
(Preeti goes into searching mode, over which she also teaches me how to make Alu Gobi and promises to visit me to taste
the Alu Gobi; meanwhile I am wondering did I really need this buttering - maybe I did :) )
Preeti: Sorry, but I cannot get anything other than 23rd...
Me: Well allright then go ahead and book it - do u accept credit cards?
Preeti: We take a sign in amount for 250$ on credit card, and if you wish to pay entire amount, we will levy 4% extra charge on it, else you can send a cheque to our New York Office...
Me [wait a minute...aren't they based in US only??]: Okie...
Welcome to one of the worst online booking travel agency in the history of 21st century. MakeMyTrip does make your trip, of course with a lot of chaos, pathos and mental agony. If based in United States, they did be sued by now for Million dollars and closed down. They excel not only in booking tickets, but also in harrassing their customers to the maximum extent possible, and as if to prove their points employ a bunch of monkeys whom they fondly call ''travel wizzies'' or ''travel consultants''. MMT was founded by a person Mr. Deep Kalra, an IIM-A graduate, who specializes in management - Err, if IIM-A couldn't help him gather a good team to run his business, just shows the sorry state of affairs this company is in. Lackluster service, Third Class Attitude, Gossiping Idiots and other splendid forms of monkeys form their crew called agents. I bet even Indian Railways does a better job of Customer Service.
For the first time when I should have used Mouthshut to my advantage and checked out reviews on MS for MMT, I did have not gone to them at all, for this website gets a single star on most of the reviews penned, while the ones penning it highly wrote a single review (indicating suspicious play) and vanished away. How I wish I had used Mouthshut for the very purpose it was created :-(
After a few days and a couple of voice messages on my cell phone telling me about confirmation, dispatching my ticket…
Richa: Sir your bank did not approve the transaction for some reason and your tickets have been dispatched...
Me: Oops! I am sorry - can I send another check?
Richa: No sir, If you can send a demand draft...
Me: Go ahead and charge my credit card
Richa: You will be charged 4% extra
Me: No problem. Go ahead and charge it. I apologize for this mistake.
Richa: Thank you
MMT basically lacks what is called as management itself. That it is made up of complete idiots is well evident from the events that followed afterwards. Not only they talk like idiots on the phone, they also have no idea what they are talking about. They have no centralized management of customer details, and even if there is, it is evident they don't use it - Result? Everytime you call them up (of course they never call you back once u pay them money), you have to iterate and re-itearte your problems freshly to every person whom you talk to.
Thursday Morning...
Me: My credit card has been charged twice for the amount of 1600$ [of course the whole series of events was described]
XYZ (Didn't get that idiot's name): We will look into the matter sir... and a person will get back to you
Friday Morning...
Me: My credit card was charged twice for the amount of 16004 [Again, the whole events followed]
XYZ (Another idiot whom I didn't get): We will look into the matter...
Sunday Morning...
Me: ...Yes, My creidt card was charged.....blah blah
Manoj: Our accounts department will look into it sir and someone from our side will get back to you with the details.
MMT people gossip and do nothing about people on the call. They lack a basic web management ticket system for any problem definition too. All it takes is a day of coding, yet unimaginative people at MMT don't seem to realize the importance of having a ticket based systems. Result? I need to tell each monkey what my problem in great details, since in all probability he/she never heard of me at all. Why can't they have a simple web ticketing system? Suppose I get a trouble ticket and that ticket is stored so that I don't need to bark again and again? CRM anyone? Mr. Deep Kalra sure seems to be bereft of any positive ideas for his company. Or I guess, they simply don't bother about it since Indian customers are anyways useless for their business.
Monday morning (of course no body got back is another matter)...
Me: ...Damn it..My credit card was...
Richa: Yes sir, I am sorry sir...I apologize for it sir...
Me: Don't give me apologies! Give me a solution!
Richa: you know sir, we have been working since 8.00 pm in evening and now its 3.30 am in morning...
Me: IS THAT MY PROBLEM? I dont care when you work or what you are doing! My credit card has been blocked and I need it
to be refunded.
Richa: you will need to fax us a copy of your credit card statement to our New York Office
Me: WHAT???? WHY WASN'T I TOLD THIS ON THURSDAY?
Richa: I don't know whom you talked with sir, but I am giving you right information
Me (almost calling her a bitch): Do you have morons working at MMT? And what happened to your accounts department who were going to check the stuff?
....
Monday Night
Me: Hello...yes...my credit card was charged twice.......(damn these idiots)
Manoj: Sir I left a message on your voice mail
Me: Really? How come I get 4 voice messages a day and NOT yours?
Manoj: We are looking into the matter, would you kindly send the report
Me: I will - But I need to get my money back. Do you realize how much difference its making here - I cannot USE my credit card at ALL! I need to do some shopping
Manoj: I apologize sir...I will personally make sure someone will contact you and solve the matter in hours....
I work in an internet company and lot of times there are double credit card charges - however I have PERSONALLY done this - all it takes is not more than an hour to really find out about the problem. There is no such thing as ''Accounts Dept'' will do this and that - If a good billing system exists, immediately all details get provided. So what does MMT feel then? They are bunch of robbers who want to loot the customer's money. Sorry Mr. Deep Kalra, you are a messed up beggar and your company is made up of even more pathetic beggars than you yourself.
CONTINUED IN COMMENTS SECTION!
