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Untrustworthy team working for MAKEMYTRIP. Review on Makemytrip

Name: Untrustworthy team working for MAKEMYTRIP
Item: Makemytrip
Rating: 1
Author: a Mouthshut User

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MouthShut Score

17%

1.10

42,697 Votes

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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varunsharmasims

India

2 Reviews

Untrustworthy team working for MAKEMYTRIP

Oct 26, 2015 05:01 PM 3431 Views

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Today on 26th October at 4:15 PM receive invitation to use makemytrip app and since I am travelling to Bangalore tomorrow using their app I surfed some options and booked HOTEL fortune. On confirmation I found instead of dates as 27th Oct it was automatically selected todays date. In few minutes itself I called up makemytrip(MMT) customer care 18001028747 and spoke to someone named SIMRAN

Now that it was 4:45 PM she hang my phone from time to time pretending she is trying and Hotel is not willing to cancel the booking andI need to bear the entire amount due to my mistake when "MMT" app was automatically selecting the date for you.

I called separately Hotel Fortune and they mentioned they didnt receive any request and were happy to cancel my booking since they didnt have room for next day!

I was surprised how MMT works!

I will never use their service again in mylifetime. "Customer is stupid for them"

Varun

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Brand Response

Dear Varunsharmasims,
Greetings from Make My Trip!
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
• Booking ID or
• Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care