Name: Worst company to make reservations
Item: Makemytrip
Rating: 1
Author: a Mouthshut User

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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skmami782

India

2 Reviews

2 Followers

Worst company to make reservations

Dec 16, 2016 06:42 AM 2358 Views

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MakeMyTrip Care Cares

MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction

I have booked a trip for my family(myself, wife and daughter) with the makemytrip.com on the phone. They have made three separate bookings for each one of us and it was a pain in the butt to get seats since these were all separate bookings and the airline won't discuss the other reservation of my whole family with me without their permission though I was one the paid for these tickets. To make our life even harder these idiots did not even ask what our date of births were and they made up our date of births to make the reservations and when it came to checking in with airline online our details from the passport won't match and it would not let us checkin. I strongly advise to stay away from these worst companies.

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Brand Response

Dear skmami782,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience and delay in response.
We have reason to believe your concern has been resolved as this concern of yours appears to be more than 1.5 years old.
We have taken cognizance of your comments and the spirit in which you have shared your feedback.
Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.
Assuring you best of our services.
Team-MakeMyTrip Care