Perfectly planned and budgted vacation for family. Review on Makemytrip

I planned for a 6 night 7 day trip to Manali with family. It was perfectly planned and executed by makemytrip. Very much within budget that I had planned. The place where we stayed - Hotel - Holiday B&B had a very supportive, welcoming and caring staff. They will be the most preferred partners to stay. Indigo flights were on time and the entire vacation was very well executed by makemytrip. However one very bad experience with the transport services ruined our vacation. The transport service provider was - The Global Tourism, based out of Chandigarh. The driver(name - Sunil) was extremely rude, chaotic, moody, misbehaved, ill-mannered and completely customer disoriented. Even after repeatedly informing the owner of the The Global Tourism, there was no change in behavior. As customers we got stuck with the driver for the entire vacation period as there was no option to change but to live with the problem. I would recommend everyone that while planning vacation for Himachal - Shimla or Manali vacation, pls do check with Make My Trip on the transport service provider. If it is The Global Tourism then take your own bet and also do look for that the driver allotted for the vacation should not be Sunil. If planning for a vacation with Family, then he can be one person who can ruin the entire vacation with his misbehavior. I strongly recommend the owner of The Global Tourism to take some action against the driver.