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MouthShut Score

17%
1.10 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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DO NOT USE MMT..
Nov 11, 2013 11:58 AM 1905 Views
(Updated Nov 11, 2013 12:10 PM)

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Use MMT, at your own risk. If booking goes fine, lucky. If it fails, god save you.  Customer support has absolutely no responsibility. What  a communication skills( Hinglish)?, Have any problem, wait for 7 working days+ next time you call 7 more. Getting refund is a big big headache.


Simple bus booking took 15 minutes. and it failed. Call them and find their system under updation . Call again after 1 hour, same thing. IVR asks you all details, but the customer representative asks it again . huh .Bye Bye MMT.


Never again on your website for booking. REFUND MY MONEY


Booking Id NU27012953833566


Complaint Id 131107-031289


Contact email: varundand@gmail.com


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Brand Response

Dear Varundand,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:


Booking ID or


Email address used at the time of booking




We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care

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By: MakeMyTrip | Nov 11, 2013  12:04 PM Comments 2

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