Nov 09, 2012 11:15 PM
1717 Views
MakeMyTrip Care Cares
MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction
I booked a from Kolkata to Hyderabad for 4 members of my family:Myself, My Wife, one kid 5 years, one infant for Rs: 22, 823. Due to some reason I had to cancel the trip. And guess what make my trip does not allow one to cancel tickets for Kids/Infants and I got a refund of 12, 200 only.
Today also my account shows a valid ticket for form 5 years kid and 1 year infant. after nearly 100 calls I was able to reach the customer care but they just stuck to "Sorry" our policy we do not refund / cancel travel dates for kids/infants.
These Cheats should be sued for blatantly cheating customers. Including the ticket details below which shows my two kids still on the ticket. Amazing that people like these still do business.... CROOKS, CHEATS, PATHETIC
E-Ticket
MakeMyTrip Booking ID - NF2202821468623
Booking Date - Thu, 23 Aug 2012
Itinerary and Reservation Details
Air India
AI-618
Departure
Kolkata (CCU)
Sun, 28 Oct 2012, 14:05 hrs Arrival
Hyderabad (HYD)
Sun, 28 Oct 2012, 16:00 hrs
Non-Stop Flight
Duration: 1hr 55m
Refundable Fare
Cabin: Economy
Passenger Name Type Airline PNR E-Ticket Number
aditya kunti Child Y5Z1N 098 2251794519
sidhant kunti Infant Y5Z1K 098 2251794522
