Nov 18, 2012 06:56 PM
15375 Views
MakeMyTrip Care Cares
MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction
Please Note (for those who are yet to avail MMT services): I would personally request all of you to write a review as soon as you have a good experience with MMT since most of the time the reviews are written only when the experience is bad.
I am extremely happy to inform that the experience with the package trip which I have booked with MakeMyTrip was way beyond my expectations. (North India customized package trip). This ofcourse is with due respect to those who did not have the same experience though.
First of all I must say that the quality of car (which includes cleanliness, leg space, safety etc) was excellent. We were promised an Indica as per package, but instead they provided Indigo (bigger car) without charge. The timeliness and attitude of Driver was very nice. And if I say about the hotels, it was the nicest experience. I got good response from the hotels (NOTE: 9 hotels in total during the package) even before checking in, and the rooms and facilities were excellent. I would like to thank the whole team of MMT for this. I had asked MMT to book 3-4 star hotels for me, and that matters in a package.
Before accepting the package, I had consulted the website https://mouthshut.com/websites/MakeMyTrip-com-reviews-925031929 and it had huge number of demotivating reviews about MMT (550 + with "1 star" rating). I still believed and trusted MMT and am glad to have done so.
