My worst Experiance with Make My Trip . Review on Makemytrip

My worst experiance with Make my trip happened on 14.11.2007 when my booking Lucknow to Delhi via indian airlines flight was scheduled to depart at 10.35 am .During that week the all flights flying from lucknow were full as it was a Diwali week. I had booked in make my trip on 12.11.2007 from lucknow to delhi via India AIrlines and connecting from delhi to bangalore in Spice jet .

As the flight was iat 10.35am I reached the airport at 8.45 am and went to the Indian airlines check in counter I was the 12 person in the que as my turn came the guy in the couter asked for my  identity proof I showed by PAN card then after a while he says there is no tickets booked in my name I was surprised I showed him the booking reference as given by make my trip he after seeing that asked the pNR no. generated for the airline I said this is what was given my make my trip when I had booked .and it says status CONFIRMED .He said in front of  50-60 perople standing in que that MAKE MY TRIP IS fraud and they had to loose money because of that and as such he cannot issue tickets against this itenary and aksied me to get the same clarified from them .I was very tense as I had to be back nay how in bangalore and  Lucknow was new to me by that tiem all flights to delhi , jet lite and jet airways have already closed there counters and flight was full .I called the make my trip guys  the guys in the call centre picked the phone and started chekcing what had happneed and then asked me to check with INDIAN air lines if any seats left , there was no seats lft it was full .Then he said he will call me in 1/2hour  time .In the mean time what I see there were 4 more custoemer with similar problem of Make my trip .After waiting for 1/2 hour I called them once again to find out if they have done any alternative arrangement .On calling and asking for that same they said he is busy with booking my tickets and will call in 15 min anaging no call for 20 min I caled one again this tiem a lady pciked and when I asked and by that itme I was furious and was in no mood to keep the phone till such time they give me alternatiev arrangement .Then finally she booked in jet lite from Lucknow to Cal and then cal to bangalore .The trip which was supposed to happen at 10.35 am happned at 1.pm and fianlly I reach blr at 8.45 pm were as as per earlier plan it was supposed to be 4.45 pm .

IN all this though I didnt incur the loss but the harassment whcih I had to face was at its peak .MAKE MY trip gave an explanation as to the error could have been tickets were not booked din the airlines comnay site .But when I said if that had not happened why did you said staus confirmed and that if it has not happened should they call and infome .No answers were given Thsi made it clear that they dont have a system for checking if the tickets booked by them are actully  booked  with the airlines .So if you are not lucky you will face this problem .

So my friends please be sure with these guys as and when you book tickets with them please call them up and find out if the same is done with airlines and also ask them to provided with pNR for those airlines tickets . I called there Customer care head Ms Feeta Eral she gace me a 7% discount in the next travel ( domestic) whcih now days if I book with my Credit card I get more than that .She says she cannot offer more that this .The customer Service is worst with them .

Hope you all take my experience and have a smooth travel as and when you book with them .

regards