Waster Customer Service and waste website. Review on Makemytrip

This is VVS, Booked the tickets from Allahanad by two flight one month back.

When I have booked the tickets the flight tmings are as follows:

14 Dec, 09:25 hrs - Allahabad(IXD) - 14 Dec, 11:20 hrs  Delhi(DEL)

14 Dec, 13:30 hrs  - Delhi(DEL)  14 Dec, 16:15 hrs   Bangalore(BLR)

Later they modified and booked as follows:

14 Dec, 14:30 hrs -  Allahabad(IXD)    14 Dec, 16:10 hrs  Delhi(DEL)

14 Dec, 13:30 hrs  - Delhi(DEL)  14 Dec, 16:15 hrs   Bangalore(BLR)

The modified bookig is waster and when I am trying to give a call them they said to wait in hold later 3 times they disconnected the calll and they did not call back also.

And now when I am trying in the IVR they are telling to raise compalint when I had given call after 9 days I got a mail as follows, but theere is no response and please don't book the tickets from this website as they are no responsible for customer.   Watse customer care people and waster process.

Response By Email(Indu Bala)(24/11/2015 02.20 PM)

Dear Customer,

Greetings from MakeMyTrip.

We apologize for the delay in response and the

inconvenience caused to you regarding your reference id 151104-036541.

With reference to your e-mail, we tried to call you on 9611110203 however not able to reach you.As checked due to schedule change there is mis-connection so we request you to wait for 24 working hrs.We will check with airline for alternate. For any further assistance, you can call us anytime on our toll free numbers. You can also write to us by replying to this e-mail or visit us at   http://www.MakeMyTrip.com

We value your business with us and look forward to assisting you with all your travel plans.

Your Sincerely,

Indu

Team- We Care