Apr 09, 2008 01:43 PM
1578 Views
MakeMyTrip Care Cares
MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction
I made a booking for an AirDeccan flight from Belgaum to Bangalore. This is the only flight from that location to Bangalore. But, I do not know why I went through Makemytrip. I got a confirmation that flight was at 11.35 am. When I reached there at 10.35, I was prevented from boarding . The Airlines officials said that the flight was rescheduled to leave early and boarding gates were closed.
I asked them as why I was not informed, Air Deccan guys checked and stated that my phone number was not provided by Makemytrip to them. When I called Makemytrip, they said it was the Airlines responsibility. If I had any issues, I could write to their complaint cell. In a situation, when you are stranded and both parties are trading charges while you are suffering, it is the worst experience. My advise, please avoid Air Deccan at locations where there is limited connectivity. The lesson I learnt, avoid Makemytrip.com. Even at the cost of certain inconvenience.
