Feb 03, 2011 08:03 PM
3900 Views
I am writing this review for 2 purposes:
1) To alert innocent travelers like me to book holiday packages through credit cards on phone by MakeMyTrip.
2) Need advice on what legal action I have now to sue MakeMyTrip.
I did a booking on MakeMyTrip on 19-Dec-2010 for a holiday trip to ooty starting from 24th Jan.
Booking ID is IN1012B08035 ( Sanjay Bisht - Makemytrip representative who did the booking) . I received booking confirmation mail and it was clearly
mentioned in that if cancellation is done 4 weeks to 7 days prior to date of journey then 60% amount will be refunded.
Due to personal reasons I had to cancel the booking . I canceled the booking on 12/27/2010. I sent a personal mail to Sanjay Bisht of MakeMyTrip to
cancel the booking but did not get any response. After that I called MakeMyTrip no and at that time a lady spoke nicely to me and told around 80-85% amount
will be refunded . I was really happy about that.
A few days later on 1st Jan 2011 I called them again to check about my refund status then Tapesh from MakeMyTrip picked the call and replied that no
cancellation has been done on the booking and it is clearly written on the voucher that refund will be only 60% and not 85% . I adviced him to cancel the
trip immediately and at least give me 60% refund as still there are more than 3 weeks remaining. He told that 60% amount will be definitely refunded to
my credit card in 5 working days. After this I had called MakeMyTrip several times( Ranjit - 6th Jan, Justin - 23rd Jan)
Everyone is saying amount will be refunded but still after more than a month nothing is being refunded to my account. I called them again on 3rd feb
and a lady picked up the call before I could give my complete details the call was cut and then I tried several times and my call is being cut.
I am totally stunned and frustrated with the treatment meted out to me from such a reputed firm. Then I read several makemytrip reviews and am wondering
how come they are still in business with this fraud.
Finally I would like to know if there is any legal action that I can take against makemytrip. I have email proof which I sent to makemytrip regarding
cancellation and also the phone call details.
Thanks and Regards,
Avishek N
