May 09, 2013 11:38 AM
1957 Views
Booked a customized holiday package with departure on May 11, 2013 midnight, from MMT's Andheri East, Mumbai office. While writing this review on May 09, 2013 I have not received any confirmed flight bookings along with any other vouchers - hotel, sightseeing etc. Agents involved have being - Neeta Vardhanapu and Sidhdesh Malik.
We are 3 people traveling and flight tickets have been changed thrice. One of the passengers is 4 years old and her ticket has been issued under a separate PNR with no adult in the same booking. I had to check with Lufthansa to get to know that my daughter will not be able to travel if there is no adult traveling under the same booking. I have mailed both Neeta and Sidhdesh and not received any response.
On May 08 I spoke to your branch manager, Swapnil Parikh at around 5 p.m. and detailed my greviance and he assured that he will call back with details within 10 mins. Till such time, no response has been received from him.
No hotel vouchers and other sightseeing vouchers have been received by me. I have been following up since the past over one month and only assurances have been given. As late as yesterday I received a mail from Neeta that I would receive all vouchers etc by May 08 evening, but again nothing has come.
There are many other issueswhich can be highlighted, but currently, I am deeply disturbed that after paying off almost the entire trip amount I have nothing in hand and I am traveling in the next 2 days. I am not even sure if the bookings will be authentic and MMT's vendors in Europe will honour the committments.
I want an immediate solution to the issue at hand and would like that there is a complete handholding process.
*Pathetic customer service and backend operations. Would recommend to others to pay a little more and book through renowned agencies. MMT is good only for comparing filght bookings. Now with their new web pages design, that is also difficult!
PLEASE HELP!!!
