Apr 05, 2015 09:48 PM
2134 Views
MAKE MY TRIP or BREAK MY TRIP
I have been using services of Make my trip for the past 6 years or so. I would like to share my recent experience with a flight booking done through their on-line portal.
I had booked an e-ticket on 12 Mar 2015 for my wife and son, to travel by Indigo Flt 6E-135 from Delhi to Pune on 17 Mar 2015. I received a confirmatory e-mail from Make my trip on 12 Mar 2015 and subsequently an e-ticket with PNR: LPEGT on 13 Mar 2015.
My wife and son reached Palam terminal at 0745h on 17 Mar 2015 and while checking in were informed by Indigo staff that the e-ticket had no PNR number allotted. The PNR allotted by Make my trip had miraculously vanished from the e-ticket. I got a frantic call from my wife and I immediately got in touch with the call centre. During my first interaction I was told that Indigo had cancelled the ticket.
I checked with the Indigo staff at the airport and found the accusation against Indigo to be false. I again called up Make my trip call centre and was told that due to heavy booking my e-ticket was cancelled. My wife had no option but to buy fresh tickets at the airline counter at the airport for Rs 10420 on the so called heavily booked flight ie 6E-135.Make my trip refunded an amount of Rs 9888 without any apology or explanation.
It is evident that Make my trip made a fast buck by selling my ticket to somebody else at a higher rate.
It was a shocking experience for a so called privileged and old customer of Make my trip. God help the normal customers dealing with Make my trip.
