Dec 03, 2013 03:59 PM
3898 Views
We have been complaining about our credit billing to Mahanagar Gas since our gas pipeline started and no one bothered to come and check it.
Finally, three months back when we complained about the faulty meter, some one came and replaced it and now I see an accumulated invoice of asking us to pay a cumulative amount of 14000+ for last 2 years.
Why should we bear the brunt of your faulty system? And who is going to pay for the mental trauma we go through in order to contact your customer care?
I am not denying to pay and we are liable to pay if we have used it, but they expect us to pay this amount all together in one go for no fault of ours with a deadline of 7 days.
When I wrote an email to them, no one bothered to reply back apart from an automated reply saying we are looking into it but nothing happened for a week even after sending them a reminder mail.
I called their customer care. The guy who spoke to me had no clue about the status of the complaint and kept on repeating like a parrot that some one from the billing department will get back to me. When I insisted on speaking to a supervisor, he kept on parroting again saying this line is not transferable.
I think these people don't bother about their customers because they have a monopoly and that they care a damn about their customers.
If I had a choice, I would have shifted to another service provider.
