Jun 25, 2015 02:48 PM
18652 Views
With regards to our 2013 Honda City which we bought at Magnum Honda, Mekri Circle.
We wanted to buy the V AVN model, but the dealership convinced that the AVN models are not easily available and would have to wait very long for delivery.
Instead they offered to fit the same infotainment system as shown in their brochures even if we bought any other variant. Turns out they fit a cheap CASCA after market variant. After paying so much for a premium car, I didnt expect Honda dealerships to fit cheap aftermarket accessories instead of Honda genuine products.
Recently when I left the vehicle for service at their Yeshwantpur outlet, I had complained that the driver's seat belt doesn't retract promptly and gets stuck between the body and door while closing. I need to manually push back the seat belt into its rest position.
Find the dealership's response below:
- The seat assy would need to be replaced at cost
- When I questioned abt warranty replacement, I was told it is a regularly used part and hence not replaceable under warranty
- On further questioning, they reverted that, when it was compared other 2-3 yr old Honda City the behaviour is common and doesnt require any fixing.
when asked to compare with co-driver's seat belt - it was explained that the co-drivers seat belt is not used as often and hence in good condition
- Finally even the service manager tries to convince me that it is normal behavior and I have any doubt I should visit the service dealership to try out other vehicles.
I have driven several Honda cars & other OEM cars to know that seat belt getting stuck is an issue which doesnt require a visit to the dealership.
This is clearly a sign of Magnum Honda trying to wade away Warranty replacements.
This is not the kind of quality/service expected from HONDA!
