MTS - Playing with Customers. Review on MTS Mobile Operator

Please review my Emails with MTS. Dont go with MTS. The customer care executives only the word "we apoligies", they never give the solution.

Dear Mr.Nagarajan,

Greetings from MTS!

With reference to your mail regarding 9150076646, we sincerely  apologies for the inconvenience caused to you.

We would also like to inform you that 9150076646 is active as on 30 november 2009.

We value your association with MTS and assure best of service.

Regards,

MTS Customer Care

Tamil Nadu .

From: MJ Nagarajan [nagrajmj@gmail.com]

Sent: Monday, November 30, 2009 5:25 PM

To: MTS CUSTOMER CARE TAMIL NADU

Subject: Re: Activation reg: 91500 76646

Hi,

With reference to my earlier mail, I spoke many times with customer care, yesterday night

Mr Ramesh Customer care execute  assured me that my mobile will be activated today morning by 10 am. But still it is not activated. Today morning again I spoke with Ms sowmya, she also assured that my mobile will be activated by 5 pm.  But those things are not happen.

Please unblock my mobile from MTS service to use this mobile with other service providers.

Regards

Nagarajan M J

9600006568

On Sat, Nov 28, 2009 at 11:48 AM, MJ Nagarajan wrote:

Hi,

After a week, again your system has deactivated my MTS mobile due to "verification failed". What can I do?

What is the procedure to surrender my prepaid sim and unblock my mobile to use with other operators.

Hope your Engineers are playing with the cutomers or you are giving training to your employees how to deactivate and activate a sim / customer. I am not ready to play with you. Based on my experiance you are not following any systems or no standards to follow.

Please give me the solution.

Many Thanks

Regards

Nagarajan M J

9600006568

On Wed, Nov 18, 2009 at 2:54 PM, MTS CUSTOMER CARE TAMIL NADU wrote:

Dear Mr.Nagarajan,

Greetings from MTS!

With reference to your mail dated 17 November 2009 we would like to inform you that we are in receipt of your documents and we would like to inform you that we have updated all details in your name as on 18 November 2009.

We value your association with MTS and assure you best of our service.

Regards,

MTS Customer Care

Tamil Nadu

From: MJ Nagarajan [nagrajmj@gmail.com]

Sent: Tuesday, November 17, 2009 9:08 PM

To: MTS CUSTOMER CARE TAMIL NADU

Subject: Activation reg: 91500 76646

Hi Team,

I am Nagarajan M J, My MTS Mobile no is 91500 76646.

I bought MTS mobile at Dindigul in the month of April - 2009, while getting connection I gave my driving license copy and one photo. Duing initial period, your MTS employee entered a wrong name and address for my mobile no in the system.The customer care people called me this month to submit the proof @your distributor office because of address mismatch.

The connection was disconnected on 11 Nov 2009 by system / MTS engineers due to non submission of address proof. I called the customer care and asked the reason for deactivate of my mobile, they told the below address:

Kalki trading co, 51, Shri ramnagar 2nd street, selaiyur, chennai.

I went there on 12 Nov 2009 and submitted my passport copy and photo, and signed the application, document and photo. on 12th evening by 5 pm I called the customer care and update that I gave the proof at above mentioned address. on 14th Nov I called the customer care and asked about my mobile activation status. They told that it is under process the mobile will activate tomorrow morning. The next day also I called and asked the status, but I got only the same answer .

On Monday 16th, I called the customer care several times and finally I was redirected to Mr Purushothaman. He told me that they try to reach me and I didn't picked the call. I agreed that, he only explained that they entered my temporary address in the system and I gave the address proof for my permanent address. Due to this reason the executives entered in the system to resubmit the identification proof again.

Today morning around 7.45 AM I called the customer care, explained the issue, finally I reached Mrs / Ms Bhuvaneswari, she agreed that to activate my mobile by 17th evening by 3 PM. Around 3.20 PM again I called the customer care and reached Bhuvaneswari, she told that the system was down due to technical issue.(Is MTS Maintain very worst IT Infrastructure?)

She also assured that by end of day my mobile will be activated.

Evening 7, 30 I tried to reach the higher official in the customer care section, they put me on hold more that 10 min and the call was disconnected. After that I tried to reach the customercare, that service also deactivated.(Is this MTS policy to avoid the customer).

Finally, today evening I reached Mr Ramesh from my friends mobile and explained the issues. He committed that the system will activate my mobile by 11 am tomorrow(18/11/2009).

Can you please confirm the following.

1. How may days(sorry months) will you required to activation of my mobile after submitting the document.

   
   




2. Is there any policy to avoid the customers call by deactivate the outgoing calls to customer care also.

   
   




3. Your advertisement shows the world leading telephone operator now in your city. but your customer care executive commitments are?

   
   




4. Based on the above conversation if you are not willing to activate my service in future then will you return my payments for purchase cost of MTS Sim and lifelong mts to mts free topping charges.

   
   




5. What is the purpose of temporary and permanent address in the application form?, is your Computer system accept only one address.(either temporary or permanent).