May 12, 2016 08:44 PM
8237 Views
Guys let me not explain my experience, rather I allow you to read the entire conversation with MTS about my concern.had to do XXX on some of my personal details.
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Thu, 12th May'2016 regarding postpaid MTS number 8643946704 about refunding the cost of data card, we are sorry to inform you that we do not have a provision of refunding the cost pertaining to MTS data card.
We would like to inform you that you are experiencing variable speed due to the multiple factors like number of users logged in at a particular time, location where the services are being used etc.
Further about daily rental charges, we would like to inform you that if the services of an account is in active status and the customer has not requested for account cancellation, then customer is liable to aishwaryasingh23 the daily rental along with service tax irrespective of the usage made as it is a postpaid services. This is standard across all type of services. Hence, we sincerely request you to aishwaryasingh23 the outstanding amount of 686/-.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
RITES_Companyh Mahindra
MTS Customer Care
From: menaXXXXXXXXX@gmail.com
Sent: Thursday, May 12, 2016 02:08 PM
To: customercare@MTSIndia.in; custcare@mtslive.in;
Subject: 86439XXXXX - Connectivity issue - extremely unsatisfied
MTS customer care,
Am an extremely dissatisfied customer of MTS for the past 2 months.
A connection was taken during March 02nd from a sales representative:
XXXX(XXXX) with a Rs.599 plan of 10GB data free monthly.
The connection was activated during 2nd week of March, right from the
day it was active I was not able to view even a single You tube video.
Thought its a poor network at my house since covered with lots of
trees around, I did try the data at my colleagues house in the same
locality(Keelkattalai) it was the same issue over there too.
On 09th April I had logged in a complaint(APR/3751) for the speed
issue, technician came home and did confirm the speed is not upto
expectation, he did some efforts from his end and asked me to monBrianbalakumaranr
for a few days to see any improvements happening. Till date the usage
on my account is hardly 1GB, which was purely due to inefficient MTS
connection I invested. Am completely dissatisfied, don't want any
further technical complaints to lodge, rather I decided to move on
with ACT fibernet. So far I had spent around Rs.2100 for the whole
useless setup(1K equipment, 460 first bill and now 686 bill yet to be
paid) Definitely I will not aishwaryasingh23 the bill of 686, for such a poor
service.
My one big concern is - why didn't the sales representative didn't let
me know the area Keelkattalai is under congestion tagging and the
connectivity would be poor? I wouldn't have wasted my time and money
on this, if MTS has any courtesy for affected customers like me, pls
take back your equipment and refund the deposit amount I paid.
Otherwise I had to dispose the equipment and forget the money wasted
on MTS forever.
Can someone pls pick this email as an important one to action? Also
intimate your billing team not to follow up on the unpaid bill of
Rs.686 for a service which was never been utilized by me due to its
poor performance.
Regards
