May 03, 2017 03:51 PM
4567 Views
This is ridiculous and unprofessional . as I expected, after I sending emails yesterday and making 4 calls today, expressing dissatisfaction, here comes your email, There comes a point where'enough is enough'. This simple simple simple matter has taken way tooo long . I won't accept anymore delays . This is terrible service from MTS. You have cost me time, money and agony and I expect an waiver for this billing cycle today and close my account effective today. At last after some one got time to reply to my email after 2 hours of telephonic discussion with various people. I have wasted more than 2 hours and my telephone calls expenses to make aware of MTS awful approach. It is a utter shabby customer service from MTS. While on call the call was disconnected saying customer is unable to hear and the line is weak, fantastic MTS and never had courtesy to call back, I had in turn called the same number and have explain in detail. Is MTS not ashamed of doing this cheating everymonth on saying 15 GB credit and later ending up crediting 10 GB.
Very cleverly asked on screen shot of the offer given to me, are you guys dont have the offers being rolled out to your customers on the additional 15GB. SMS Was sent 30.04.2017 for additional 15GB data with out any extra cost and on the same day payment was made.
Yesterday I received an SMS saying 10GB processed successfully, it has become every month nuisance from MTS on this. I have to send emails or make calls to you to inquire and sort out things. Seems like MTS is cheating his customers.
Since Jan 2016 Im your customer and paying all my dues before the due date. With all these substandard services it makes no sense to continue. I did read many reviews on the MTS pathetic service, still managed to stay with your company, but Now NO WAY.
I WANT MY ACCOUNT TO BE DEACTIVATED TODAY 03.05.2017 DUE TO INSANE CHEATING HABIT OF MTS AND I ALSO DEMAND A COMPLETE WAIVER OF THIS BILL FOR WRONGFUL INFORMATION AND NOT ABIDING BY. THE SAME IS EXPLAINED ON CALL TODAY TO YOUR CALL CENTER. I'M NOT RESPONSIBLE AND ACCOUNTABLE IF YOU KEEP MY ACCOUNT ACTIVE FROM TOMORROW, IF YOU STILL KEEP THE ACCOUNT ACTIVE FROM TOMORROW IT WILL BE AT YOUR RISK. KEEP NOTE OF THIS. YOU ALL HAVE MADE ME THE LOSE THE TRUST I HAD WITH YOUR COMPANY SINCE 16 MONTHS PAYING ALL THE AMOUNT WITH IN THE DUE DATE.
I HAVE ALL THE CALL RECORDINGS OF APOLOGIZING ON CREDITING 10 GB INSTEAD OF 15 GB AND I DO HAVE THE EMAILS SHARED BY YOUR COMPANY ON THESE GOOF UPS. I BELIEVE IT IS BEING DONE DELIBERATELY TO CHEAT CUSTOMERS. IF TIME AND CONSEQUENCES DEMANDS WILL DEFINITELY LODGE A COMPLAINT WITH THE CONSUMER COURT.
Please send an acknowledgement on the deactivation and the invoice on prorata basis today. I'm also planning to take this up legally through consumer court and also reporting it all all social media and other sources. For MTS pathetic service, I'm spending hours in calling / writing emails. I want this to be taken up seriously and wiave off, failing may lead to approach consumer court.
Awaiting your response on the cancellation.
