I have a MTS CDMA data card at Rs. 2000 approx. when I lived in Delhi. I thought before purchase that it would be beneficial and helped me for my work. But it was not working as described by the seller of MTS at the time of sale.
After next day of purchased, I went to MTS store where I purchased from. I told him that the speed of internet is not working as I showed him that I was seriously not working. But he ignored me and said sir your internet speed is working fine. But he was not listening and continously ignoring me. I asked about his Senior . He told that He would come after 3pm. I said OK I would come at 3 pm.
I reached MTS Store at 3pm. and again no senior was present at 3pm. I asked about his senior. He told that he would come at 4pm. I said ok. I waited for him until he arrived. Senior arrived at 4: 45pm. I told him all issue. Senior said sorry sir the problem is resolved within 48hrs. I told him that I purchased it yesterday and your problem started after my purchase.
I came to room and waited for next 2 days. But after it , my issue was not resolved by MTS.
After 7 days, I said refund my money and They said sry sir we can't refund to our customer as per our terms and conditions. There was 3 to 4 more customers and they had same problem. They was harassing me continously.
But I want to thank Mr. Ashok who was employee of MTS that time. He checked and Told that issue was not in network. Actual problem is in MTS data card. Then they announced to replace or data card but I checked the speed of MTS internet was also very poor and I also saw its service so I said I want my money back. Finally My money ( Rs. 1500) was refunded by Mr. Ashok. They deducted Rs.500 as charges of 1 week. I said ok no issue I took my Rs. 1500 and Back to my room.
In every company, Some people are good and Some are bad.
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