Livpure Two Hour Purifiers Service-Example. Review on Livpure Touch Plus Ro Water Purifier

I bought Livpure based on the commitment on their website that is as below:

" Livpure Two Hour Purifiers Service

At Livpure, customer satisfaction is of utmost priority. This is why, when it comes to answering their problems, we don’t take days to respond…unlike others. With Livpure’s 2 hour response service, we make sure that your query is heard and answered in a jiffy."

Yesterday I bought the Livpure 2000 Plus RO system. It was installed in the late afternoon.

I felt the installation was done pretty efficiently and in good time. The RO seemed to work perfectly as promised, I could tell as the taste of water changed for the better. The tank filled up pretty quick, though the amount of water wasted irked me. The engineer told me that 75% of the input water was wasted. To me that is alarming. But, I believe that's how RO systems work.

Another observation, the plastic covering surrounding the display and acting as the cover for the buttons were not properly pasted, it was loose at one end which I had to kind of press to paste. Button functionality was intuitive and good and the unit responded quick. I did not like the too bright white LEDs that light up when you press a button.

At the moment I cannot comment on the following topics, that I can only do after some usage:

Ease of cleaning

Durability

Service & Support one immediate example is below.

Today morning I discovered the T-joint installed by the installer, to feed the RO was leaking.

I tried calling customer service 3 times between 6:56am and 6:57am the call did not connect.

I called back again at 8:01 am and registered my complaint(during the course of registering the complaint I discovered that a different name was registered against my mobile no. I got the same corrected).

I was promised the complaint would be delivered through SMS, which I did not receive.

I called the service centre number again at 12:53pm and inquired on the status of the complaint. I was told by the customer service representative that there was no complaint registered against my name, hence I did not receive service. So I registered a fresh new complaint.

So, was this intentional? Who knows.

Was this their normal way of working, will not know till I log a complaint a second instance.

But, the first example was not very healthy.

Update: April 2017

My RO is 2 years old now. Has been great, never broke down, consistent service. The water always tasted good.

Downside, the push buttons on the face of the RO is covered by a thin soft plastiky layer that has broken around the push buttons, this has actually started happening after only one year of usage, very soon the push button heads will start to poke through the upper layer.

Concern: the RO was purchased when there was a newspaper ad that said that the RO came with 2 years comprehensive warranty. Now, after the first year, when I called the customer service helpline, the CS executive flatly denies the same, with an excuse that they have never been informed by the company of any such scheme.

I wonder, when an OEM company has declared something on the National Newspaper, how can they go back on their promise and how can their CS deny knowledge of the scheme.

Ignorance is not bliss.

This is 2023, I come back to update my review of the product & the company over the last few years.

Here, based on experience, I add another 2 bars to the'Help & Support' department. Let me elaborate why.

After the expiry of the warranty I have purchased AMC for the RO in 3 year blocks. FYI during this time the periodic services are not provided by company engineers they are provided by third party vendors.

First time I was adamant to give the payment cheque in the name of the company even thought the vendor kept on insisting that I give the payment to them. I noticed that the vendor changed twice during the AMC period, but AMC services were provided.

In the second block of AMC, I relented & gave the payment to the vendor. Big mistake. Only after 6 months the vendor disappeared. My calls for service were not picked up any longer.

I wrote Livpure on the advertised customer service email ID with proof of purchase of the AMC. I was informed that the vendor did not pay Livpure & did not give service to many customers like me, hence Livpure has terminated their contract with the vendor.

To my surprise, Livpure reinstated my AMC in their books & extended full AMC support for my RO for the next 3 years. Kudos.

Even though I'd like to, I can;t add the final & 5th bar to the Help & Support section as Livpure does have the habit of missing PM visits & I have to write to them repeatedly to get them done.