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Totally Disappointed with Letsbuy.Let me never buy. Review on Letsbuy

Name: Totally Disappointed with Letsbuy.Let me never buy
Item: Letsbuy
Rating: 1
Author: a Mouthshut User

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25%

1.64

9,738 Votes

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sujithms

Kottayam India

1 Review

15 Followers

Totally Disappointed with Letsbuy.Let me never buy

May 03, 2012 10:16 PM 1986 Views

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I have ordered a product for Letsbuy.com on April 14, 2012. Till now they haven't updated anything on my order. I have mailed them many times but of no use. They are simply neglecting my mails. They are not at all wiling to inform me on what happened to my order. They can at least tell the reason for delay. I have seen many similar experiences in mouthshut.

So I am really worried and even thinking about taking some legal action against them. I expect support from all those who have similar experience with letsbuy.com. Lets fight together against all such online fraudulent merchants.

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Brand Response

Dear Sujith,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint. and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy