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MouthShut Score

25%
1.62 

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Warranty
Sep 20, 2011 05:44 PM 2349 Views

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I was browsing through the site to buy a camera and it was nice and thought of ordering as they had a discount offer and in the meantime I contacted sony whether the product is under warranty.


I got a reply from Sony that they do not cover warranty for online purchases. I forwarded the mail to letsbuy cc team and there was no revert, later I contacted their customer service where someone told that there is warranty, I mentioned that I had sent the mail which I received from Sony. This guy told me not to buy till their team reverts after checking mail but there had been no revert even after 24 hrs.


These guys should improve on their customer service a lot.


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Brand Response

Dear Mr.Senthil,
We just wanted to send you a quick note and thank you being a customer of Letsbuy.com. We love associating with you and are happy to receive feedback on our services. We are glad that you appreciated our strengths and also are thankful to you for bringing to our notice the Grey points.
Your continued support and suggestions would help us grow further. We have shared your feedback with the respective department and would work to value it at the earliest.
Thank you so much for review expressing the feedback which would help us to improvise. We look forward to improvise in a way that would meet upto your expectations.
Best Regards,
Team Letsbuy

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By: LetsBuy | Dec 15, 2011  10:47 PM Comments 0

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