Day light robbery and cheating at Letsbuy.com. Review on Letsbuy

I saw an online advt for https://letsbuy.com for a phone. The advertisement  mentioned that the MRP for the product- Intex IN5030e model mobile phone  is Rs 3700/- and Letsbuy.com's offering at Rs 3070/-. In addition to  that I had a Letsbuy.com discount voucher for Rs200/- which was given to  me during my last purchase to be used in my new purchase before  12-Jan-2012. So the final purchase price for me was just Rs 2870/-.

Order Number: LSB_719330?

I got the product shipped on the the 5th day. Upon opening the box, I  saw that the MRP listed on the box is Rs 2990 and the product Import  month and year was marked as Sep-2011. How could Letsbuy.com mention the  product MRP as Rs 3700/- on their website when the boxed MRP was only  Rs 2990/-. If I did not have used the Rs 200/- discount voucher, it would have been  a pure day light robbery of the product selling at higher price than  the MRP. See the pictures attached to this review to understand it very clearly.

I had to call up the customer care number, which is an STD code to Delhi  region. After waiting for 6 minutes, I get to talk to the customer  executive.The customer care executive said, he will give me another Rs  100/- discount coupon for my next purchase when I said I was cheated. So  I had to spend additional 12 minutes and Rs 20/- to talk to the  customer executive which turned out worthless but loosing money.

Two weeks back I had ordered a different Samsung phone and the shipment didn't not happen even after 1 week and then cancelled the order since Letsbuy.com could not keep their promise of delivering within 3-5 working days.

Update 30-Dec-2012

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I have reported the MRP issue with Letbuy.com and also with the Intex India.

Hello Letsbuy.com,

I have been cheated  by your company. I was told that the product is having an MRP price of  Rs 3700/-  but as per the actual product MRP by the manufacturer, the  price is only Rs 2990/-. Telling a wrong MRP, you showed me an saving of  Rs 630/- and an additional coupon of Rs 200/-. So the saving projected  for me as per the bill is difference that you took from is Rs830/-. In  reality, I have received only a saving of only Rs.120/- from the MRP.

See the attached evidences.

Please refund me the actual  mentioned discount of Rs710/- which you failed to give on the MRP. Also,  I have just now utilized 13 minutes of STD call on my mobile which  costed me Rs 20/- to call your helpdesk.

This is a formal notice issued to  you for this cheating case and I would expect to see that you would  return the actual discount and the costs involved to bring this cheating  issue to me within the next 5 working days.

Thanks

T

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I have received the following response from Intex India

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Dear Mr T   This has reference to the mail sent regarding the wrong  MRP of mobile IN 5030E.   In this regard I wish to inform & convey my sincere  apology that MRP was wrongly mentioned by Intex.  This has occurred due to  a communication gap & we acknowledge the in-convenience caused to you.   We will reimburse the amount as mentioned in the  mail sent to letsbuy.  Pls do mention how it has to be  re-imbusrsed   Rgds

Key Account Manager

Intex  Technologies(India) Ltd

D-18/2, Industrial Area Phase-II,

New Delhi -  110020

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I was glad that Intex has taken up this issue about the MRP pricing and glad that they were willing to reimburse the difference of costs as I did not want to return the product which was quite uniquely available in India(2GSM+1 CDMA connectivity) . I informed Intex to reimburese the amount through my retailer Letsbuy.com and Letsbuy.com has credited the amount of Rs 730/- to my credit card account in a couple of days.

Based on the above actions, I have changed the rating of service and support to 5/5 and Recommendation to "Yes".

I hope Letsbuy.com would ensure that such issues would not happen to be escalated.

Thanks to both Intex and Letsbuy.com for resolving this issue.

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