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Waiting For Refund Transaction ID. Review on Letsbuy

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25%

1.62

9,738 Votes

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abhaygupta91

Kolkata India

2 Reviews

Waiting For Refund Transaction ID.

Nov 25, 2011 02:34 PM 1821 Views

(Updated Nov 28, 2011 12:43 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I Placed order of Samsung Galaxy S II (White) but unfortunately it was not in stock with letsbuy.

So I cancelled the order.

Mr.Sayeed who is Manager Customer Relation was quite helpful throughout the process but for now I haven't received the REFUND Transaction ID from them.

My Order No: LSB-649019.

Amount: Rs.29, 900

Payement Method: HDFC Credit Card.

Transaction Date: 22nd Oct 2011.

I am waiting for my REFUND Transaction ID asap.

KINDLY SEND ME THE REFUND AS SOON AS POSSIBLE.

THANKS

ABHAY GUPTA.

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Brand Response

Dear Mr.Abhay,
We know how dissatisfied you’ve been with the experience you had while shopping with us due to the delivery of the wrong color of the mobile phone desired. While that would be the easy thing to do, it wouldn’t be the right thing to do. We checked into the matter and notified it to the proper department.
We earnestly apologize for this matter. Although apologies would not have saved the time you had wasted expecting for the delivery of the product. But, we hope that you would allow us to express our sincere apologies and regain your trust once again.
The refund process was initiated and we hope that you have received the same. Also, a care member has been directed to convey our sincere apologies and ensure that such an incident cannot happen again.
Your patronage is important to us, and we truly appreciate your patience for bearing with us.
Yours in Service,
Team Letsbuy