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MouthShut Score

24%
1.64 

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Worst servise and customer care
Jun 30, 2011 04:26 PM 2032 Views
(Updated Jul 06, 2011 02:16 PM)

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Worst service I had ever come in contact with. I ordered a moblie phone worth 9199 with 1000 coupen on 22-6-2011. Product is suppose to be delivered on 24th or 25th june  but I did not received parcel yet on 30th.On 23nd they provide me reference no / waybill no. I use the ref no. to track my parcel on blue dart then I came to know that reference no is wrong.


I call letsbuy CC on 24th regarding wrong ref no.they said there is some technical prob with blue dart that's why they didn't upload right ref. ..i say ok I will wait till monday(i.e 27th) then i'll check again. but things going to be worst , there is no update regarding to right ref no. I called to lets buy , they again told me abt technical prob with blue dart and at the same time they also forward a email to blue dart for correct ref no


On 27th CC ask me for 24 hr to resolve problem, then next day they again ask for 24 hr. and again and again they r making fake stories... I dont know what going on between lets buy and blue dart but I ditn't receive parcel till now( 30th) and and hopefully I have wait for 6 more day to get parcel.


Finally I want to say never ever trust on CC they always make u fool.. and don't deal with with letsbuy.


WORST CUSTOMER SERVICE!!!!


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Brand Response

Dear Customer,
We earnestly apologize for all the delay that we may have caused to you in shopping with us. We have gone through the review and we have had a discussion with the concerned courier services regarding your order and we earnestly apologize from their side for any in-convinces that we may have caused to you!
Again we truly appreciate your patience for bearing with us! All the mails you have been sending to the care department have as well been escalated and being shared with the entire team.We would for sure work to value your feedback further. We would be highly obliged if you could just pass on your order and contact details to us for us to keep you posted right away. Thanks for bringing this to our notice.
Looking forward for a fruitful association!
Yours in Service,
Team Letsbuy!

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By: LetsBuy | Jul 21, 2011 05:57 PM  (Updated Jul 29, 2011 01:01 PM) Comments 0

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