MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

For Business

Not once but twice - LETS-NOT-BUY. Review on Letsbuy

Name: Not once but twice - LETS-NOT-BUY
Item: Letsbuy
Rating: 1
Author: a Mouthshut User

Upload Photo

MouthShut Score

34%

1.65

9,738 Votes

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

Owner? Claim this Business

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address

Contact Number

Cancel

ulnevano

chennai India

1 Review

Not once but twice - LETS-NOT-BUY

Feb 05, 2012 05:55 AM 2454 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

This my second and most likely last purchase from Letsbuy.com. After excellent service from sites like Flipkart, the only reason I choose Letsbuy was because the product I was looking for, was out of stock in Flipkart. I hesitated before actually buying but I am someone who firmly believes in giving a second chance.

In my previous purchase my product reached me after 3 weeks and that too after a number of calls and mails from my side. This time around I purchased a phone worth 21K on Jan 25th with a guarantee of a 2-4 day delivery but as expected they have made a mess of the whole delivery. Order still shows IN PROCESS. Worse still is that my mails go unanswered.

Order# LSB - 809008

To everyone out there who plans to buy something from letsbuy.com, I suggest you buy from some other online retail chain.

- Flag This Review
- Irrelevant
- Fake
- Junk
Thank You! We appreciate your effort.

Upload Photos

Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB

Brand Response

Dear Mr. Ulnevano,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy