MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo

MouthShut Score

34%
1.65 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Faulty product denied to be replaced
Feb 19, 2012 01:03 AM 1909 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

Bought a cordless phone which was delivered next day. Its was not working when I installed it. Called up cust care who asked me to send a mail. After waiting for 2 days for mail reply, I called up customer care again and was asked to contact service center of the manufacturer of the phone.


I asked what does 45 days replacement warranty say for dead on arrival products?


They asked me to read Terms & conditions.


They simply denied to do the replacement and asked me to contact phone's service center.


After 3 days I got mail reply which said same.


Now I am trying to contact service center only, the only resort as if now. But not going to buy anything from Letsbuy.com atleast.


ADVISE NOT TO SHOP FROM LETSBUY.COM.


Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Brand Response

Dear Vicky,
We appreciate you as a valuable customer and at the same time we are sorry to hear about your bad experience with us. Your suggestions and complaints are important to us as it would help us grow in a much better way.
So our sincere request from you is to please let us know your order details, this will help us get to the heart of the matter, confirm your contact details and compensate for all the concerns caused to you.
We want to convey sincere apologies for this unfortunate experience you had with us. So do get back to us with your registered e-mail ID with Letsbuy or your order details and we shall work to regain your trust once again.
Looking forward with you.
Team Letsbuy

Upload Photo

By: LetsBuy | Feb 20, 2012  03:16 PM Comments 1

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Letsbuy
1
2
3
4
5
X