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My 22 days of Horror with letsbuy. Review on Letsbuy

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34%

1.66

9,738 Votes

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ryanmeds

Dharmanagar India

3 Reviews

1 Follower

My 22 days of Horror with letsbuy.

Feb 02, 2012 05:48 PM 2385 Views

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My 22 days of horror started on 11th of January when I placed my order no LSB 782111 which includes( 1 x Samsung NC Series Laptop NP-NC110-A02IN.

Free: Branded Anti Virus+ Branded 4GB Pen Drive). I payed with my SBI netbanking. The website said they would deliver the product within 4-7 working days that means within 19th January. I frantically waited everyday till 14th January when my account of letsbuy.com was showing the order was under process.

I called up customer care and asked that what is the matter.they casually replied me to wait till 19th. I waited till 19th but there was reply from customer care. The customer care of the letsbuy is the worst part, they don't know anything other than to console you. I made numerous call and several email but did not get the product till 27th. But the branded antivirus is yet to reach my place till now. Today is 2.2.2012. guys don't go for this site rather go for flipkart.com which is much more better than letsbuy.

Don't fall in the pray of cheap price. You will end up spending more money by calling customer care and losing your sleep.

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Brand Response

Dear Mr. Malik,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to convey sincere apologies for this unfortunate experience you had with us.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy