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Worst online shopping at letsbuy.com. Review on Letsbuy

Name: Worst online shopping at letsbuy.com
Item: Letsbuy
Rating: 1
Author: a Mouthshut User

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34%

1.64

9,738 Votes

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samir_99

delhi India

1 Review

Worst online shopping at letsbuy.com

Feb 23, 2012 10:03 PM 2331 Views

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Purchased mobile frm letsbuy with order no.LBS-861749 & as it was promised that it will be delivered max by 23rd Feb i.e 4th working day.but as of now it has not been dispatched & still I am told it will be resolved within 24-48 hours & been given a complaint no.CC120247113.

I hope it is resolved&delivered on Saturday or I am not left with any other option than to complaint in consumer court and get the compensation for harassment and also the amount of my money blocked and fake promises.

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Brand Response

Dear Mr. Sameer,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy