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Item not recd after several call and mail. Review on Letsbuy

Name: Item not recd after several call and mail
Item: Letsbuy
Rating: 1
Author: a Mouthshut User

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34%

1.65

9,738 Votes

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ram1111

Mumbai India

1 Review

Item not recd after several call and mail

Feb 22, 2012 03:16 PM 2003 Views

(Updated Feb 23, 2012 03:39 PM)

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I order on 19.02.2012 and still my product is not recd, after calling to customercare I come to know that my product is not even dispatched from letsbuy as on 22.02.2012 2.00 PM, my order id no is LSB - 861502, it's very disappointing as after 4 phone call and few email from 20.02.2012 my product is not even dispatched from Letbuy forget about receiving as courier company also need 2 to 3 days to deliver the same at my door step.

its 23.02.2012 3.45 PM now and still Letsbuy not dispatched my phone:(.

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Brand Response

Dear Mr. Bagoria ,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy