Nov 15, 2011 10:29 AM
1504 Views
(Updated Nov 24, 2011 02:54 AM)
Hi everyone,
please dont buy big products like A\C, FRIDGE, TV...etc.i am telling this with my personal experience. I have ordered Samsung LED 7 series tv(order no :279716) on 5th of AUGUST. I have paid 78, 150- . they ask me to send ID proof and bank statement. I send on the same day. they hold my money for 1 week. after 1 week, when I contact the customer care, they are telling "they dont have that product , we r suggesting alternative product by additionally paying 8800- ." . I was agree to pay for that. the alternate product is samsung 6 series tv with samsung sound bar and 2 3d glasses ..etc. I received only TV on 7th of september not the samsung sound after calling 20 to 30 times to bullshiit customer care.actually I am staying in USA . I am waking upto 1AM in the morning(its my problem). now, I am calling every day for samsung sound bar and 3D glasses. still they are telling wait for 24 hours. every day , they r telling same shiit . I ask them the new invoice for my order. because I was paid additional 8800- for new product. they send the old one. they r killing my fuckkking time . even the supervisor Mr.Narender also cheating me. when I talk to him 2 times. he told me "he will take care my product " . I asked him my new invoice . he told me " u will get in 30min". 4 days happen still didnt received my products and invoice. today, I called , he told me the same story . I told him " I will be on line . send my invoice rite now" . he told me you will get in 15 min. I believed this time . but they send me the old invoice to my mail. what the heck they r thinking .....my product also still not received. when I talk to him, you will get in 24 hours. how can I believe ?? because they didnt send invoice in 30min......i forget about my product. today is 28th september .still not received my product. almost 2 months .....still not received. I am telling the fact that " they simply making chain business by holding money , fraud customer care (even supervisor ) . they just trained customer care "to tell 24 hours to wait to get response I am forwarding to respective team". in this 2 months, " I was talked to almost 15 to 20 customer care people" . same routine shiit they are talking. I ask them to contact to your supervisor . they did 2 times. even "super visor also telling the same thing....but "he well trained by telling I will take personal care your order". they simply hold my money for 2 months (86950-) for making intrest . guys you know when I check online in the site , the price for that TV 86450- .they charged 500- more. when I talk to customer care on the same day , they told me the "same routine shiit I am forwarding your request to respective team" . I will see this week and than file the case against LETSBUY . they r cheating by below facts
1) they dont have products what ever they r showing in the site . they have to put "out of stock". but, they didnt do for all products. after buying the product , they will contact after some days and tell "we dont have that product".please buy alternative .
2) doing some chain business by holding customer money ( eg, my order will get 7 to 10 business days . today it will be 2 months , still not received my product ).
3) they cheated by charging RS.500- more. I was asked refund but not received yet ( they told 7 days to get refund). 15days happend..no refund.
4) customer care is very poor. they just tell wait for 24 hours to get response. every day same shiit I am listening from 2 months. it depends on managment .(i called almost 100 times from USA to india to bullshiiit customer care )
5) even supervisor also not telling the facts. he is lieing to me 2 times. I dont know if supervisor is cheating, whom I contact Mr.CEO ??
6) shipping service is bullshiiiit (safe express). forget about it ( I called so many times ). they gave me some docket number. I checked not updating from 4 days. I called they r telling wait for 24 hours .
7) I am still waiting for product from 2 months.
8) I need my invoice for my alternative product .but they r not sending it because they charged 500- more....
9) I know what response I will get from letsbuy to this review . they simply copy the review reply (some saved one) and paste here.
please guys dont order any thing from this site. they r cheating ..i am going to contact the lawyer on this to file a case .
Thanks,
Bheema.
