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LETSBUY PATHETIC AND NON TRUSTABLE SERVICE. Review on Letsbuy

Name: LETSBUY PATHETIC AND NON TRUSTABLE SERVICE
Item: Letsbuy
Rating: 1
Author: a Mouthshut User

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25%

1.64

9,738 Votes

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ronitvny

Dehradun India

1 Review

LETSBUY PATHETIC AND NON TRUSTABLE SERVICE

Sep 10, 2011 03:03 PM 1414 Views

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" Experienced horrible service and your customer care is simply GOOD FOR NOTHING...i got the damaged/malfunctioned product and your customer care wants me to contact the product manufacturer. If I were to contact the manufacturer why the hell would I buy from you ???

Pathetic ever experience. Now I do not wish to get this product fixed or repaired but seeing this kind of experience with Letsbuy I want to return this product. Earlier one of my friend too got similar issues with you people and I am being a victim of the same.

Will never ever recommend Letsbuy to anyone.

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Brand Response

Dear Customer,
In light of the current state of the economy, and in today’s competitive online e-commerce industry, customers expect the best value for their money. Letsbuy.com strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and wide range of options to make choice from. We want to make online shopping with us a convenient and trouble-free experience for our users and we are truly sorry we failed to do so on this occasion due to the delivery of a tampered product.
Your comments regarding the service you received at our site are very important to us. We want customer’s to enjoy shopping at Letsbuy.com, so your testimony of a disturbing experience is a serious concern for us!
We apologize for the bad service you experienced while shopping with us. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provided us a chance to locate the concerned employee and demand an explanation for this undesirable behavior of making you wait instead of providing the resolution.
The concerned employee should have sorted out the problem on the floor only, avoiding unnecessary inconvenience caused to you. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Meanwhile to demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and have already directed a care member to compensate for all the concerns caused to you. We would be highly obliged if you could pass on your order and contact details for us to resolve it on immediate basis.
Please allow us to express our deepest apologies. You deserve only the best service, especially when you take out time to go through our online catalog and hence decide to shop from the same. We have discussed your review with our team and would work to value it further as well!
Once again we truly appreciate your patience for bearing with us. Looking forward for a fruitful association!!
Yours in Service,
Team Letsbuy!