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No delivery on prepaid order even after a month. Review on Letsbuy

Name: No delivery on prepaid order even after a month.
Item: Letsbuy
Rating: 1
Author: a Mouthshut User

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35%

1.64

9,738 Votes

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anantbaba

Meerut India

1 Review

No delivery on prepaid order even after a month.

Feb 29, 2012 08:42 PM 1988 Views

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I, myself ordered a Samsung digital camera from letsbuy, on 24 jan 2012, order no no. lsb-806029, and not received the same as of now, after giving several calls to customer care no, each time I was told to wait for 24-48 hours, got no response and phone call from them till now, I guess they are some frauds, I am just planning to take up some legal action against them. Never buy a product from let'sbuy, specially prepaid orders.

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Brand Response

Dear Mr. Prakash,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy